Octagon Consultancy Ltd is authorised and regulated by the Financial Conduct Authority (FCA).
We aim to partner with you for life, building a trusted relationship to help you achieve your ambitions and feel comfortable that you are in safe hands.
Our clients are always the focus of what we do at Octagon and we strive to deliver an excellent service at all times. However, we recognise that there are times that clients may have cause to make a complaint.
We are committed to dealing with complaints fairly and in accordance with the FCA’s complaints handling rules and guidance.
If our clients are not satisfied with the outcome of their complaint they will have the right to refer it, free of charge, to the Financial Ombudsman Service at, Exchange Tower, London, E14 9SR or by going to their website www.financial-ombudsman.org.uk